Internal server errors (error 500) wordpress

How to Resolve WordPress Server Internal Error 500 

Internal server errors (error 500) are often caused by plugin or theme function conflicts, so if you have access to your Dashboard, try deactivating all plugins. If you don’t have access to your admin panel, try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

If that does not resolve the issue, try switching to the Twenty Seventeen theme to rule-out a theme-specific issue. If you don’t have access to your Dashboard, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue.

If that does not resolve the issue, it’s possible that a .htaccess rule could be the source of the problem. To check for this, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, and rename the .htaccess file. If you can’t find a .htaccess file, make sure that you have set your SFTP or FTP client to view invisible files.

If you weren’t able to resolve the issue by either resetting your plugins and theme or renaming your .htaccess file, we may be able to help, but we’ll need a more detailed error message. Internal server errors are usually described in more detail in the server error log. If you have access to your server error log, generate the error again, note the date and time, then immediately check your server error log for any errors that occurred during that specific time period. If you don’t have access to your server error log, ask our support team to look for you.

How to Create a Default WordPress .htaccess File

In some instances, WordPress may not create the default .htaccess file, or it may accidentally be deleted. Navigate to the public_html folder to view the list of files. Make sure you have configured your system to show hidden files, as noted above.

1. Create a new file using the + File button in the upper-left corner. Name the file “.htaccess.”

2. Open the file for editing by selecting Edit.

3. Enter the following text:

# BEGIN WordPress

RewriteEngine On

RewriteBase /

RewriteRule ^index\.php$ - [L]

RewriteCond %{REQUEST_FILENAME} !-f

RewriteCond %{REQUEST_FILENAME} !-d

RewriteRule . /index.php [L]

# END WordPress

4. Save the file and exit.


Was this answer helpful?