VCCL refund policy is very flexible for new users as well as for our existing users. There are facility to cancel end user services from their own account using CPanel login. User can continue to access multiple services buy untill to renewal date of your service plan.
We value your satisfaction and strive to provide the highest level of service possible. We want you to be completely satisfied with your experience. We offer a 7-Day Money-Back Guarantee on monthly plans and 30 Days on yearly plans, subject to valid reasons for refund requests. Only first-time orders are eligible for refunds. You may request cancellation by opening a support ticket with a valid reason. Once the cancellation is approved, we will initiate the refund within 48 hours. The refunded amount will reflect within 5–10 working days, depending on the payment gateway. Refund Process Clarification: In order to process any refund, the associated service must first be terminated. Upon receiving a confirmed refund request via support ticket, we proceed with service termination and refund initiation as per standard procedure. Additional confirmation is not required once a refund request has been clearly submitted. Refunds apply only to server-related plans. The money-back guarantee does not apply to personal or non-technical reasons, service renewals, license costs, or orders that include additional IPs or subnets. To prevent misuse, refunds will not be granted for services that do not have valid technical or service-related issues. Additionally, refunds will not be issued if services are suspended or terminated due to violations such as breach of Terms of Service, involvement in illegal activities, email abuse, or excessive resource usage.
We offer a 7 days 100% money-back guarantee but as the cost involves in this process, the customer needs to bear the payment gateway fee. Customer can also ask for an instant refund by bearing the cost of Gateway Fee + Gateways Instant Refund Fees if you chose a RazorPay as the payment gateway.
The 99.9% Uptime is calculated on the yearly basis, situations like hardware failure, network outage are eligible for compensasions in subscription of plans.
Many situations might be are completely beyond the control of VCCLHosting, and therefore following situations will not be applicable for the refunds. These situations include: