Refund and Cancellation Policy

Refund and Cancellation Policy

Refund Guarantee: VCCLHosting has 30 days moneyback guarantee for following selected services, In the instance where a customer has paid in advance for their hosting service for month or more than one month, Should the customer terminate the service before the full invoice period is complete, VCCLHosting will refund the 100 % refund without asking any question to the customer ,Customer have to place cancellation notice through client panel before 30 days lockin period.

Cancellation Policy : Customer can cancel any service at any time from client panel only using cancellation request option , only 30 days money back gurantee services shall be refunded as per refund policy.

If the customer use server or services for spamming ,creating abuse or any illegal use and against the terms of service in such condition customer deemed to be considered as violated eligibility for the 30 day money back guarantee In such condition VCCL Cloud Pvt Ltd. reserves the right to deny the refund partly or fully.

Hourly & Daily Pricing Services:

Hourly & Daily Pricing Services / Products are not eligible for 30 Days Refund Gurantee. Customer have to pay hourly/Daily Pricing Services regularly no any amount shall be refunded upon cancellation of these services.

Refund : 30 Days Money Back Gurantee Eligibale Services :

VCCLHosting offers 100 % Refund within 30 days cancelation service , This is limited gurantee and only available on following selected Services ,Products, no any service other than stated shall be eligible for Refund Gurantee.

• Linux Shared Hosting ,Reseller Hosting and VPS Servers are eligible for Refund.
• Windows Shared Hosting ,Reseller Hosting and VPS Servers are eligible for Refund.
• Website Builder Shared Hosting are eligible for Refund.
• Backup server or services are eligible for Refund

30 Days Money Back Gurantee Non-Eligibale Services

Rgister or transfer Domain Any Dedicated Servers,Bare Metal Server,Cloud Servers,Infrastructure Services,Website development, AWS or Google Cloud Computing services or any third party services who does not have 30 days refund policy these services are not eligible for 30 days money back guarantee.

SSL Certificate, Encription services and any additional or custome development or support services shall not be Eligibale Services for refund.

Any Perbuild Server, Openstack Server ,OVirt Servers shall not be covered under 30 days money back gurantee , any prebuild or custome application installed servers shall not be Eligibale Services for refund.

Termination of service without refund:

If the customer use server or services for spamming ,creating abuse or any illegal use and against the terms of service in such condition customer deemed to be considered as violated eligibility for the 30 day money back guarantee In such condition VCCL Cloud Pvt Ltd. reserves the right to deny the refund partly or fully.

• In case of illigal use of services or products shall be eligible to terminate service without any refund.
• In case of violating Terms of service shall be terminate without any refund.
• In case of unauthorised use of services, products customer shall be consider as violating TOS and shall not be refunded.

VCCL cloud pvt ltd. reserved rights to reselase or hold refund of any eligible service, products .This is sole discrition reserved by company.

If the TOS/AUP agreed upon when ordering is violated this voids customers eligibility for the 30 day money back guarantee. VCCL reserves the right to deny the refund if we feel abuse of services has occurred.