Frequently asked questions
Unlock the power of seamless Forex trading with our cutting-edge VPS Server! Dive into our FAQ to discover how our lightning-fast servers, ironclad security, and round-the-clock support can elevate your trading experience to new heights.
Once an order is placed, when the VPS server will be activated?
Once an order is placed, your Forex VPS Server will be activated swiftly, typically within a window of 30 minutes to 3 hours. We prioritize efficiency to ensure you can start trading with minimal delay and maximum convenience.
Where is your datacenter located? How secure is my data on the Forex VPS Server?
Our datacenter is strategically situated in Maharashtra, India, ensuring optimal connectivity and proximity to major financial markets.
Your data is highly secure on our Forex VPS Server. Housed in our Maharashtra-based datacenter, we employ advanced security measures to safeguard your sensitive information. Additionally, our servers boast a lightning-fast 1Gbps port speed, ensuring rapid data transmission while maintaining robust security protocols.
Which operating systems do we provide?
We offer a range of Windows operating systems, including Windows Server 2016, 2019, and 2022, giving you flexibility and compatibility for your trading needs.
How to buy a Windows license to trade without any interruptions?
You can purchase a licensed version of Windows to ensure uninterrupted trading operations in two ways:
During the Order Process: While placing your server order, simply select a plan that includes a licensed Windows version or choose to add it as an extra feature. This option is usually available during the checkout process.
Contact Chat Executives: If you prefer personalized assistance or decide later to upgrade to a licensed version, feel free to contact our chat executives or sales team via ticket. They will guide you through the process of purchasing and activating a Windows license for your server. You can reach out to them whenever you feel ready to start using the licensed version, ensuring seamless trading experiences without any interruptions.
How much uptime do you offer? When is the maintenance period scheduled?
We pride ourselves on providing exceptional uptime, with a guaranteed 99.9% availability for your trading needs. In the rare event of scheduled maintenance, we inform our clients well in advance to minimize disruption. However, it's essential for traders to manage their trades accordingly during these scheduled maintenance periods to ensure smooth trading operations.
How many MetaTraders can your VPS run?
The number of MetaTraders that our VPS can run is specified in the plans. It's important to note that running more MetaTraders than the specified limit is not recommended, as it may impact performance and stability. We advise our users to adhere to the recommended limits for optimal trading experience.
What devices can I use to connect to my ForexVPS?
You can connect to your ForexVPS using various devices, including desktop computers, laptops, tablets, and smartphones. Our VPS supports multiple operating systems, allowing you to connect via Windows, macOS, Linux, iOS, and Android platforms. Simply use remote desktop software to run ForexVPS from anywhere with an internet connection.
How can I upgrade my plan to a higher configuration to run more terminals?
To upgrade your plan for a higher configuration and accommodate more terminals, simply reach out to our sales team. You can initiate the process by opening a ticket or contacting us via chat. Our dedicated sales representatives will assist you in selecting the appropriate plan to meet your requirements and guide you through the upgrade process seamlessly.
How can I get support from the technical team?
For technical assistance, we recommend opening a support ticket. This allows our technical team to efficiently address your inquiries or issues in a timely manner. Alternatively, for quick contact, you can utilize the chat option available in the bottom right corner of our website. Our support representatives are readily available to assist you and provide prompt solutions to your technical queries.
What is the secret behind the low prices of your VPS server?
Our VPS servers are competitively priced due to their self-managed nature. Additionally, we include Windows Evolution version by default, catering to entry-level algo traders with cost-effective plans. However, it's essential to note the disadvantages of purchasing a server with the Evolution version.
What happens if I don’t renew my Forex Server on time?
VCCLHosting provides a 7-day grace period after the due date for all Forex plans. If you renew within this period, your data remains safe and service will resume.
However, your billing cycle will continue from the original invoice due date, not from the renewal date.
If not renewed within 7 days, the server will be auto-terminated, and all data will be permanently deleted with no recovery possible.
What is the Windows Evolution version, and what are the disadvantages of purchasing Windows with a trial version?
The Windows Evolution version is a cost-effective option provided by some VPS providers, offering essential functionalities for users at a lower price point. Its like a trial version of Windows and it works for 180 days. However, there are drawbacks to using a trial version of Windows, including limited access to updates, potential compatibility issues with certain software, and the risk of interruptions due to license expiration. It's crucial to consider these limitations before opting for a trial version of Windows for your VPS.